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Time and date error message when trying to log in through OKTA
The time and date error message is related to a software update from OKTA
“The OKTA End-User Dashboard has encountered an error. To continue using the dashboard, please make sure your system date and time are set correctly”
After the OKTA update you will be unable to sign in unless your date and time are correct and your time zone is set correctly to match your current location.
Here is how to make those changes:
- Left click on the clock in the lower right-hand corner of your screen.
- Click on “adjust date and time”
- Make sure the time Zone is set to “Eastern Standard Time” or the time zone you are currently in.
- You may need turn off “set time zone automatically” so you can make this adjustment.
- Once the time zone is set correctly, turn “set time zone automatically” back on.
- Once you adjust the time zone, also click “Set time automatically” and it should adjust the time to be correct automatically.
- Make sure “set time zone automatically” and “Set time automatically” are on once everything is correct.
You should now be able to log in.
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Students who need Tech Support, please contact the Student IT Help Desk.
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Answers to frequently asked questions can also be found on our website
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Contact the Student IT Help Desk.
By phone 678-226-6407 or email StuHelpDesk@GwinnettTech.edu