iPhone MFA reset error, "Couldn’t verify your identity E0000001"

According to Okta, some users have may experience the error, "Couldn’t verify your identity E0000001", when loading Okta Verify on their iPhone. This can happen when the cached network settings are not flushing for a new MFA setup. The solution is to reset the network settings.

Follow these instructions from Okta

Error "Couldn’t verify your identity E0000001" when Loading Okta Verify on iPhone

Mar 10, 2025

Overview

This article is for:

  • users having issues enrolling Multifactor Authentication (MFA) using Okta Verify on an iPhone device, even after resetting MFA
  • users getting the below error on an iPhone device:

Couldn't verify your identity Operation Failed - E0000001

iPhone error E0000001.jpg

.

Applies To

  • Okta Identity Engine (OIE)
  • Multifactor Authentication (MFA) and Adaptive MFA
  • Okta Verify

Cause

Cached network settings not flushing for new MFA setup

Solution: Reset Network Settings

  1. Go to iPhone Settings.
  2. Tap on General > Transfer or Reset iPhone.
  3. Tap on Reset.
  4. Reset Location & Privacy > Enter lock screen passcode.
  5. Return to Transfer or Reset iPhone > Reset > Reset Network Settings > Enter lock screen passcode.
    .
    iPhone error E0000001 step 5.jpg
    .
  6. The phone will reboot once confirmed.
  7. Once the phone is rebooted fully, retry the steps to setup Okta Verify.

.

If you need tech support with anything else please let us know.

You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.

Thank you

Student IT Help Desk

Stuhelpdesk@gwinnetttech.edu | 678-226-6407

https://gwinnetttech.edu/helpdesk

Frequently asked questions can also be found on our webpage.

Back to Home