Some technical difficulties may be harder to diagnose than others. Sometimes Tech Support may need a screenshot from you to better diagnose what is causing the issue.
Follow these instructions on how to take a screenshot.
https://www.howtogeek.com/205375/how-to-take-screenshots-on-almost-any-device/
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When sending a screenshot it is best to include your entire screen so we will be sure to see the information we need. If you are getting an error message be sure it is clearly visible on the screen. We will follow up with next steps once we have seen the screenshot.
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If you need tech support with anything else please let us know.
Contact the IT Help Desk.
Please call 678-226-6800 or email ITSupport@GwinnettTech.edu