Ellucian Experience (Banner) will be down for upgrades Thursday, April 29th, 7:00 AM - 12:00 PM
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Banner will be down for upgrades Thursday, April 29th from 7:00 AM until 12:00 PM
All services should be restored by 12:00 PM Thursday 04/29/26
What does that mean?
During these upgrades banner will be under maintenance.
Staff will not be able to access banner.
For Students, some parts of banner will be not be accessible, some parts will not work. We recommend not using banner during the upgrade.
Students should not use banner during the upgrade
Students may be able to view some parts of banner while it is under maintenance, but will most likely not be able to make changes.
It is best not to attempt to use banner during the upgrade time frame. Banner may not function correctly during the upgrade time period. Results are unpredictable.
The student dashboard, and student email are not affected by this outage.
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When will it be back up?
All services should be restored by 12:00 PM Thursday 04/29/26
Any changes to that schedule will be posted on the main Gwinnett Tech home page.
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Can I get a password or MFA reset during the outage?
We must verify ID to make any changes to your account such as a password or MFA reset.
If you know your student email address and your Gwinnett Tech Student ID number, as well as your date of birth, you can contact us by email or phone for a password or Multi-Factor Authentication reset.
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
Check the Application and Acceptance Portal
New students can find their Gwinnett Tech student ID number and student dashboard log in credentials on the Application and Acceptance Portal. https://mygwinnetttech.force.com/apply/
I don't know my Gwinnett Tech Student ID number
Students who do not know their Gwinnett Tech Student ID number can present a government issued picture ID in person at the Tech Support desk on campus to verify ID for a password or Multi-Factor Authentication reset.
Tech Support desk on campus, hours and location
Banner will be inaccessible during this outage for everyone. We will be unable to verify information for password and Multi-Factor Authentication resets for students who do not know their Gwinnett Tech Student ID number by phone or email.
However, if you let us know the information needed for verification we will complete the request when banner is back up.
All services should be restored by 12:00 PM Thursday 04/29/26
I forgot my password, I need a password reset
I need my Multi-Factor Authentication reset, I have a new phone or new phone number
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Thank you for your patience during this time. We apologize for any inconvenience this may cause.
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If you need tech support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Tech Support desk on campus, hours and location.
Thank you
Student Tech Support
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.