Banner will be down for Upgrades 6/10/25, 7:00am to 5:00pm
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Banner will be down for upgrades Tuesday, June 10th, 7:00am to 5:00pm
All services should be restored by 5:00 PM Tuesday, June 10th
What does that mean?
During these system upgrades banner will not be accessible.
Students, as well as faculty and staff, will be unable to access Banner, Degree Works, Experience, Dynamic forms and the Application and Admissions Portal (Axiom / Target X).
The student dashboard, and student email are not affected by this outage.
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When will it be back up?
All services should be restored by 5:00 PM Tuesday, June 10th
Any changes to that schedule will be posted on the main Gwinnett Tech home page.
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Can I get a password or MFA reset during the outage?
We must verify ID to make any changes to your account such as a password or MFA reset.
Students can present a state issued ID in person at the Tech Support desk on campus to verify ID.
Banner will be inaccessible during this outage for everyone. We will be unable to verify information for password and Multi-Factor Authentication resets by phone or email.
However, if you let us know the information needed for verification we will complete the request after 5:00 PM Tuesday, June 10th
All services should be restored by 5:00 PM Tuesday, June 10th
I forgot my password, I need a password reset
I need my Multi-Factor Authentication reset, I have a new phone or new phone number
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Thank you for your patience during this time. We apologize for any inconvenience this may cause.
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If you need tech support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Tech Support desk on campus, hours and location.
Thank you
Student Tech Support
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.