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Automated spam prevention policy
Because of the increased phishing and spam attempts on the Gwinnett Tech student domain we have made changes to the automated spam filter.
Student accounts are restricted from sending emails with a large number of recipients.
Sending a large volume of messages in a short period of time from a student email address will trigger the automated spam filter.
The filter will block the messages from sending and the account will be placed on the restricted sender list unable to send further messages.
Am I on the restricted sender list?
Look in your inbox for a message from Microsoft Outlook letting you know your messages are being blocked. It will look like the image below. The message will let you know to contact Tech Support for help.
Contact Student Tech Support
If you find yourself unable to send email messages from your student email address, please contact the student help desk.
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
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Be careful not to hit Reply-All
To prevent getting on the restricted sender list, please be careful not to use reply all on messages with a large number of recipients.
The Anti-Spam policy was put in place because some student accounts were sending out large numbers of messages after the accounts were compromised. We had to make these security changes to protect everyone.
Unfortunately, this filter can sometimes be triggered when responding to legitimate messages.
Sending a large volume of messages in a short period of time from a student email address will trigger the automated spam filter, this includes hitting reply all on messages with multiple recipients.
Once the spam filter is triggered students will be put on the restricted senders list, unable to send messages, until someone from Tech Support can investigate to see what triggered the spam filter.
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Contact Student Tech Support
If you find yourself unable to send email messages from your student email address please contact the student help desk.
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
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Increased Security
Because of the increased phishing and spam attempts on the student domain we will most likely have to live with this spam filter for the foreseeable future. Please respond to messages accordingly. Be extra careful not to hit Reply-All
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Use Microsoft Teams
If you have a reason to exchange more message than this spam filter will allow a Teams group may be a possible workaround. Within the teams group students can exchange more messages than this filter will allow as well as making use of many other Teams group features. Teams is free for all students as part of Microsoft Office 365
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Please use BCC on group messages
If you are a faculty or staff member we encourage you to please use the blind carbon copy or BCC feature when sending messages to large groups of students. Students will not see each other's email addresses and if they accidently hit reply all they will not be in danger of triggering the antispam filter as they will only be replying to the sender.
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References:
Gwinnett Technical College, 2023-2024 Course Catalog and Student Handbook
Student Information, Computer Use Policy, Item 11
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If you need Tech Support with anything else please let us know.
You can send us an email Stuhelpdesk@gwinnetttech.edu , call 678-226-6407, or come see us in person in the lobby of building 100 on the Lawrenceville campus.
Thank you
Student IT Help Desk
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
Answers to frequently asked questions can also be found on our webpage.