If you get an error message when trying to sign in to the student dashboard page or you are stuck in a log in loop, you will need to clear your browser cache and close all browser windows to get past this sign in error.
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Instructions for Google Chrome.
If you are using the Google Chrome browser follow the instructions below for clearing your browsing data.
Use this link for Firefox browser instructions Clear Browser Data on Mozilla Firefox Browser
Google Chrome and Firefox are the supported browsers for use at Gwinnett Tech. Using Microsoft Edge, Safari, or other browsers is not recommended. This may cause some things to display incorrectly or other unexpected errors in Banner or Blackboard.
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Are you signed in with your Gmail account?
If you are signed in to Chrome with your Gmail account follow the steps below to turn off the account sync, if not skip to the next step.
If you are signed in to Chrome with your Gmail account you will first need to click on your chrome profile icon on the upper left part of your browser if you are signed in to chrome with a gmail account and turn off sync. You can turn it back on again after you have cleared the cache with the instructions below.
Click the "Sync is on" icon to go to that section of the Chrome settings menu
Then click the "Turn Off" button to turn off sync
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Clear your cookies and cache
Once sync has been turned off you can then clear the cache
From the “Menu” button in the upper-right corner of the Chrome window (it looks like three small dots), choose “More Tools” then choose “Clear browsing data…”
Make sure you choose “All time” from the “time range” drop down menu.
Also, make sure to check the following boxes under the advanced tab
“Cookies and other data”
"Cached images and files"
and "site Settings"
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then click the “clear data” button.
Follow this link for illustrated instructions for clearing the cache on other browsers such as Firefox.
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Once you cleared your browser cache and closed all browser windows, open a new window and try logging in on the dashboard page.
Go to https://gwinnetttech.edu/dashboard/ and click on the log in button.
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What if that didn't work?
If you read the instructions above carefully and completely and it's still not working you may want to try logging in from an incognito window.
Click the three dots in the upper right hand corner of your Chrome browser to bring down the menu, look for the "new incognito window" option on that menu.
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I have a Chromebook
If you are logging in from a Chromebook you will also have to use an incognito window.
Click the three dots in the upper right hand corner of your Chrome browser to bring down the menu, look for the new incognito window option on that menu.
Please note: Many features of banner and blackboard will not work correctly on a Chromebook.
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How to avoid these errors
To avoid log in errors or getting stuck in a log in loop always be sure to sign out of the dashboard page when you are done using it.
If the page is closed without signing out you will get stuck in a log in loop the next time you try to sign in.
You also may get stuck in a log in loop if the page is idle for more than 30 minutes.
If you are not using the dashboard page for more than 30 minutes you should sign out to avoid this log in loop error.
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If you need tech support with anything else, please contact the student IT help desk again.
Thank you
Student IT Help Desk
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.
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Contact the Student IT Help Desk.
By phone 678-226-6407 or email StuHelpDesk@GwinnettTech.edu