Some technical difficulties may be harder to diagnose than others. Sometimes Tech Support may need a screenshot from you to better diagnose what is causing the issue.
Follow these instructions on how to take a screenshot.
https://www.howtogeek.com/205375/how-to-take-screenshots-on-almost-any-device/
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Include the entire screen
When sending a screenshot please include your entire screen. Things like what OS you are using, what browser, what URL you are browsing to, and other important details may not be visible in a partial screenshot.
Include error messages
If you are getting an error message be sure it is clearly visible on the screen. We will follow up with next steps once we have seen the screenshot. If you need to include more than one screenshot to show what is happening please do.
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Once you have saved the screenshot, attach it to an email to Tech support. Stuhelpdesk@gwinnetttech.edu
We are also available by telephone 678-226-6407 and through in person Tech Support on campus.
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If you need tech support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Answers to frequently asked questions can also be found on our website