Lockdown Camera Problems
Usually this spinning wheel issue means something in the background is interfering and blocking access to your camera.
Windows Troubleshooting steps
Here are a few suggestions to resolve this type issue: The follow steps are for a Windows operating system.
1. Completely shut down all apps on your computer e.g., Zoom, Teams Skype, Facetime, etc. Nothing can be running while lockdown browser is running.
2. Make sure you are using Google Chrome when you log in to Dashboard, and Clear your browsing data
Clear Browsing Data, Google Chrome Browser
3. Temporarily disable any third-party anti-virus program that may be running e.g., McAfee, Norton, Avast, etc,
4. On the search bar type "Camera" and test to make sure your video camera is working. 
5. Make sure the shuttle on your physical computer is open for the camera.
6. Windows: Go to Start > Settings > Privacy & security > Camera. Ensure Camera access and "Let apps access your camera" are turned On, and check that LockDown Browser is allowed. Repeat this under the Microphone menu.
Need more help? Come see us
If after you do the above suggestions, and still have an issue, come see us on campus, we are in Bldg. A , in the lobby behind the information desk.
Tech Support desk on campus, hours and location
If you need tech support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Tech Support desk on campus, hours and location.
Thank you
Student Tech Support
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.
https://gwinnetttech.sherpadesk.com/portal/