If you are getting an error while trying to sign in to the Gwinnett Tech student dashboard page or you are stuck in a log in loop, you may need to clear your browser cache. Here are the instructions for how to do that on the Google Chrome browser on a Windows computer.
Instructions for Google Chrome
If you are using the Google Chrome browser follow the instructions below for clearing your browsing data.
Use this link for Firefox browser instructions Clear Browser Data on Mozilla Firefox Browser
Turn off account sync before clearing cache
If you are signed in to Chrome with your Gmail account, turn off the account sync before clearing your cache. Follow these instructions: Turn off Gmail account sync on Google Chrome Browser
Clear your cookies and cache
From the Menu button in the upper-right corner of the Chrome window (it looks like three small dots), choose More Tools then choose Clear browsing data…
Make sure you choose "All time” from the “Time range” drop down menu.
Also, make sure to check the following boxes under the advanced tab
“Cookies and other data”
"Cached images and files"
and "site Settings"
then click the “clear data” button.
Once you clear your browser cache, close all browser windows.
Open the browser again and try logging in on the dashboard page.
Go to https://gwinnetttech.edu/dashboard/ and click on the log in button.
What if that didn't work?
If you are signed in to Chrome with your Gmail account follow this link for additional instructructions on how to turn off the Gmail account sync. Turn off Gmail account sync in Google Chrome
Try an incognito window
If you read the instructions above carefully and completely and it's still not working you may want to try logging in from an incognito window.
Click the three dots in the upper right hand corner of your Chrome browser to bring down the menu, look for the new incognito window option on that menu.
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I have a Chromebook
If you are logging in from a Chromebook you will also have to use an incognito window.
Click the three dots in the upper right hand corner of your Chrome browser to bring down the menu, look for the new incognito window option on that menu.
Please note: Many features of banner and blackboard will not work correctly on a Chromebook.
Can I use a Chromebook at Gwinnett Tech?
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How to avoid these errors
To avoid log in errors or getting stuck in a log in loop always be sure to sign out of the dashboard page when you are done using it.
If the page is closed without signing out you will get stuck in a log in loop the next time you try to sign in.
You also may get stuck in a log in loop if the page is idle for more than 30 minutes.
If you are not using the dashboard page for more than 30 minutes you should sign out to avoid this log in loop error.
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If you need tech support with anything else, please contact the student IT help desk again.
Thank you
Student IT Help Desk
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.