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Look for do-not-reply@blackboard.com
do-not-reply@blackboard.com is the address that all blackboard messages are sent from. If you are not receiving some of your messages from blackboard it is likely that this address has been blocked in Outlook.
Junkmail or Rules
Messages from do-not-reply@blackboard.com could be blocked by Junk mail settings or an Outlook rule. Follow the instructions below to check both.
Need Help?
If you need help making these changes give us a call 678-226-6407
We can assist you with a remote support screen share session
You can also stop by and see us in person at the Tech Support desk on campus in the lobby of the main builkding.
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Change your Outlook Settings
To change this, follow these steps:
Go to https://gwinnetttech.edu/dashboard/ and log in to the Student Dashboard.
Then click the Outlook button
On the upper right of your Gwinnett Tech Outlook web app, you will see a gear icon,
Click on this to open your outlook Settings.
Check Junk Mail
From the menu on the left choose Junk email
If you see - do-not-reply@blackboard.com - on your blocked sender’s list
click the trash can icon to the right of it to remove do-not-reply@blackboard.com from the list
Check the rules
From the menu on the left look for the Rules menu
Look to see if there is a rule setup sending the messages from do-not-reply@blackboard.com somewhere other than your inbox
Click the down arrow on the right side of each rule to view the details of the rule
If you see a rule related to do-not-reply@blackboard.com click the Delete button on the right side of that rule
Once you have changed the junk mail and rules settings you should start receiving messages from do-not-reply@blackboard.com again.
If you have completed these steps but continue to have difficulty, please contact Student Tech Support for further assistance.
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
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If you need tech support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Tech Support desk on campus, hours and location.
Thank you
Student Tech Support
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.