Scroll down for an example of what a real bankmobile message looks like.
Please read all details below carefully
Bankmobile is the servicer the school uses to send out refunds.
Students who are due a refund will get messages from the Bursar letting them know to expect messages from BankMobile.
Bankmobile does send messages to students who are due a refund from Gwinnett Tech.
We have recently seen some copycat fake bankmobile messages also.
Look at the examples below for how to tell the difference. If you are not sure, please ask Stuhelpdesk@gwinnetttech.edu | 678-226-6407
Be on the lookout for fake messages
We have recently seen some copycat fake bankmobile messages.
Copycat scam email impersonating BankMobile
Look closely at the link above for examples.
Hover over the link in the message, do not click on the link, you will see the link goes to a Google form rather than the BankMobile website. Do not click on the link. The fake google form is made to look like the BankMobile site to try and get students to reveal sensitive information.
Check the sender
In most of these messages the sender is impersonating Gwinnett Technical College and using branding that closely resembles legitimate communications to deceive students.
Some messages are using surveys@gwinnetttech.edu, the bookstore eFollett email address, the okta support email address, blackboard support, bankmobile, as well as other legitimate email addresses.
Sometimes the the sender will use a free email service from Outlook, Gmail, Yahoo or another free email account, it is fake.
Official messages from Bankmobile will use bankmobilewebemail.com@mailman.bankmobilewebemail.com as the sender.
The message could also come from a compromised student email account @student.gwinnetttech.edu. Messages sent from compromised student accounts have been reduced by our recent security steps but it does sometimes happen.
That doesn't look right, Look for Red Flags
Any message that asks you to respond right away with threats of something bad happening is something to watch out for. These types of messages play on a sense of urgency to get you to act quickly without thinking. Slow down and look at the message carefully.
There are details of the message that are not quite right, the words Gwinnett Tech in the message are cut and pasted in as gwinnetttech. Also, the signature at the end lists the Financial Aid Department rather than the Bursar. There are other elements of the message that seem a bit off.
These things are all red flags that add up to letting you know this message is fake. If something feels off about a message, slow down and look at the message carefully.
If you see this warning messages it means something is not right about the email you have received. Scammers are spoofing a legitimate email addresses.
You can also Ask Copilot if this is a phishing message
.
Suspicious email question
If you are ever unsure about a message please ask us. Stuhelpdesk@gwinnetttech.edu | 678-226-6407
We would much rather you report a message than fall victim to a scam.
BankMobile Disbursements
Bankmobile is the vendor Gwinnett Tech uses to send refunds to students, beware of copycat messages.
Am I due a refund? Check your student email
Students who are due a refund will receive an email from the Bursar's Office to their student email address ahead of time letting them know to expect an email message from BankMobile.
The Bursar's Office also sends students a text message letting them know to expect an email message from BankMobile.
Check your student email often so you don't miss any messages.
Please look at the message details below so you know what to look for in case you receive a message from BankMobile.
We are here to help if students have questions about suspicious emails.
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
Real BankMobile Message Details
The subject line of the message will reference your refund amount.
Subject: Your $100.00 from Gwinnett Technical College
Sender: BankMobile=bankmobilewebemail.com@mailman.bankmobilewebemail.com
The body of the message will also reference your refund amount. Your Gwinnett Tech Student email address will be listed near the bottom of the message, view the screenshot below.
This is not a phishing message.
If you are ever unsure about a message please ask us. Stuhelpdesk@gwinnetttech.edu | 678-226-6407
We would much rather you report a message than fall victim to a scam.
Example of a real BankMobile refund message
How to spot a real message from bankmoibile:
Look for your name at the top of the message.
Look for your specific refund amount in the message, the Bursar should have communicated this to you in a previous message.
Look for your Gwinnett Tech email near the bottom of the message.
Look for the Sender: BankMobile=bankmobilewebemail.com@mailman.bankmobilewebemail.com
More Information about refunds
Here is some information about refunds from the Gwinnett Tech website:
https://gwinnetttech.edu/admissions-and-financial-aid/bursar/
Refund information from BankMobile
Gwinnett Technical College delivers your refund with BankMobile Disbursements, a technology solution, powered by BMTX, Inc.
You must select a refund preference with BankMobile Disbursements. Visit this links below for more information: https://bankmobiledisbursements.com/refundchoices/
Visit RefundSelection.com
Step 1
VISIT refundselection.com
Step 2
ENTER your unique Personal Code
Step 3
SELECT how you’d like to receive your money
Questions about refunds
For question about payments and refunds please Contact the Bursars Office
470-448-1212, Bursar@GwinnettTech.edu
Report suspicious messages
If you are ever unsure about a message please ask us. Stuhelpdesk@gwinnetttech.edu | 678-226-6407
We would much rather you report a message than fall victim to a scam.
REPORT A SUSPICIOUS MESSAGE | BACK TO PHISH BOWL
If you need tech support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Thank you
Student IT Help Desk
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.