Supported browsers
Google Chrome and Firefox are the only browsers supported for use with Blackboard, banner, and other online resources at Gwinnett Tech, unless otherwise specified. Students must use a supported browser or risk unpredictable results. While Chrome browser is supported, Chrome books are not. Click here for more information.
Unsupported browsers
Some browsers are known to cause errors while accessing Gwinnett Tech sites and systems. Use of browsers such as Safari, Edge, Opera, Brave, or other browsers may cause unpredictable results. Some pages may not display properly or some page functions will not operate properly when using banner, blackboard or other pages.
If you choose to use an unsupported browser, Gwinnett Tech Student Tech Support will be unable to help you troubleshoot errors you may encounter. We recommend not using an unsupported browser.
Download Chrome or Firefox
Follow the links below to download the Google Chrome or Firefox browser
| Download Google Chrome |
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Download Firefox Browser |
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Blackboard Support
The use of Chrome or Firefox is required for Blackboard. Follow the link below for more information.
https://gtclibrary.libanswers.com/blackboard/faq/110459
You should use Chrome or Firefox with Blackboard.
You must use Blackboard on a regular computer or you risk losing your work.
Please note that Blackboard does not function fully on a mobile device.
Contact Blackboard Support for more information
https://gtclibrary.libanswers.com/blackboard/
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Can I use a Chromebook?
A Chromebook is not a supported device for use with Gwinnett Tech apps and systems.
You will have problems trying to use a chrome book.
Unsupported devices may encounter unexpected errors and Student Tech Support will be unable to assist in troubleshooting those errors.
Because of the way they interact with the OKTA dashboard, Chromebooks are more prone to get stuck in a log in loop or expired log in Error.
Blackboard support has let us know that they do not support the use of Chromebooks on the blackboard platform. You will get errors similar as if you try to use a phone or a tablet. Mobile devices are not supported on blackboard. Some pages won't display properly, some links won't open.
You may also get errors when trying to access banner, some pages won't display properly, some links won't open.
You will also need Lockdown browser for most classes. The version of Lockdown browser used at Gwinnett Tech is not compatible with Chromebooks.
We would not recommend trying to use a chrome book with Gwinnett Tech sites and systems as there are a lot of issues you may run into. Chromebooks are not a supported device at Gwinnett Tech.
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If you need tech support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Tech Support desk on campus, hours and location.
Thank you
Student Tech Support
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.