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Session Expired / Login Failed / Authentication Error
If you get an error message such as Session Expired, Login Failed, or Authentication Error when trying to sign in to the student dashboard page or you are stuck in a log in loop, you will need to clear your browser cache and close all browser windows to get past this sign in error.
Click the links below for instructions on how to clear your browser cache using one of our Supported Browsers
| Google Chrome instructions Clear Browsing Data, Google Chrome Browser
| Firefox browser instructions Clear Browser Data on Mozilla Firefox Browser  |
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How to avoid these errors
To avoid log in errors or getting stuck in a log in loop always be sure to sign out of the dashboard page when you are done using it.
If the page is closed without signing out you will get stuck in a log in loop the next time you try to sign in.
You also may get stuck in a log in loop if the page is idle for more than 30 minutes.
If you are not using the dashboard page for more than 30 minutes you should sign out to avoid this log in loop error.
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If you need tech support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Thank you
Student IT Help Desk
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.