Okta verify setup for new students or MFA resets

Setup Okta Verify for multifactor authentication (MFA)

When logging in to the Gwinnett Tech student dashboard for the first time you will need to setup multi-factor authentication.

Gwinnett Tech uses the Okta Verify for multifactor authentication (MFA) for students.

Because Gwinnett Tech uses the Okta dashboard for identity management, we recommend using Okta Verify for multifactor authentication (MFA) for students.

To set up Okta Verify you will need a laptop or desktop as well as your mobile device with the Okta Verify app installed. Okta Verify is available on iOS or Android devices including a phone, tablet, or iPad. Okta Verify will work on devices with or without phone service, you only need Wi-Fi.

A QR code specific to your account will be displayed on the desktop or laptop screen as you get to that step in the setup process.

CLICK HERE for Okta verify setup instructions for new students or MFA resets, with screen shots

Okta Verify Setup Instructions

To set up Okta Verify you will need a laptop or desktop as well as your mobile device with the Okta Verify app installed.
Okta Verify is available on iOS or Android devices including a phone, tablet, or iPad.

1. Download and install the Okta Verify app to your iOS or Android device.
   iOS Okta verify download link | Android Okta verify download link
   
2. Go to the Gwinnett Tech dashboard page https://gwinnetttech.edu/dashboard/ on a laptop or desktop computer. Scroll down to the Student section and click the Dashboard Login button.
3. Enter your Gwinnett Tech Student email address,
   Your Gwinnett Tech student email follows this format: FLLLLLLxxxx@student.gwinnetttech.edu.
   (The first initial of your first name, up to 6 characters in your last name, and the last 4 of your student ID number) followed by @student.gwinnetttech.edu
   Make sure to spell Gwinnetttech using two of the letter n and 3 of the letter t
   Your email will be all lower case letters
   Enter the email, then click the Next button
4. Enter your password,
   When your account is first created the password is gtc and your 6-digit date of birth. Your password could have been changed to something else.
   click the Verify button after entering the password.
5. On the Set up security methods screen click the Setup button under Okta Verify. A QR code specific to your student account will be displayed on the laptop or desktop screen. Next grab the mobile device where you installed Okta verify in the first step.
   iOS Okta verify download link | Android Okta verify download link
6. On your mobile device open your regular camera app and aim it at the QR code.
   It should automatically pick the information for your account from the QR code and import it into your Okta verify app.
7. Once the Okta verify app opens Click Add Account
8. Allow the push notifications on your device so that you can approve future sign-in notifications without opening the Okta Verify app.
9. You may also be given the option to enable optional additional security options like face ID, or touch ID. These are not required but can be enabled.

You should now see your Gwinnett Tech account listed on your Okta verify app. This means your Okta Verify account is now setup.

The next time you sign in you will see a notification pop up on your device asking "Are you trying to sign in?" click Yes

You will then be signed in to your account.

Use a supported device

Okta Verify will only work on supported devices. Check this Okta support link for a list of compatible iOS or Android devices. Please note, while this Okta support link lists browsers such Safari and Edge as compatible, for Gwinnett Tech sites and systems they are not. Google Chrome and Firefox are the supported browsers. Using a non-supported browser may cause errors, follow the supported browsers link for more information.

What if those instructions didn't work?

For the instructions above to work, you must meet the following conditions:

1. You must be signing in from a Windows or Mac laptop or desktop computer
2. You must be using Google Chrome and Firefox browser on that computer
3. You must have an iOS or Android devices including a phone, tablet, or iPad.
4. You must have an active Wi-Fi or other internet connection for your computer and mobile device
5. You must have installed the Okta verify app on your iOS or Android mobile device
   

If you do not meet all of these conditions, you may need to contact Student Tech support by phone, email, or in person for additional help

If you do not have an iOS or Android mobile device that is compatible with the Okta verify app Student Tech Support can walk you through alternate MFA methods

Stuhelpdesk@gwinnetttech.edu | 678-226-6407 | go to https://gwinnetttech.edu/helpdesk for the Hours and location of the Student Tech Support desk on campus

If you need tech support with anything else, please let us know.

You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.

Tech Support desk on campus, hours and location.

Thank you

Student Tech Support

Stuhelpdesk@gwinnetttech.edu | 678-226-6407

https://gwinnetttech.edu/helpdesk

Frequently asked questions can also be found on our webpage.

https://gwinnetttech.sherpadesk.com/portal/