If you wish to contact your instructor you can find their email address on your schedule.
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Check your schedule
First follow these instructions to find your schedule.
- log in to the Gwinnett Tech Student Dashboard page with your Gwinnett Tech student email address and password
https://www.gwinnetttech.edu/dashboard/ - Select Ellucian Experience (Banner)
- You’ll need to re-enter your Gwinnett Tech student email address on the TCSG login
- Look for the My Classes card
Details about your course will be displayed here including:
- Course name
- meeting times
- meeting location
- and the course start and end date
Click the class name link for more.
More details about the class will be listed
Look for the envelope icon to the right of your instructor’s name.
You can right click on the envelope icon and select copy email.
You can then paste the address on the “To:” line in your student email.
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Use Outlook to send a message
Your student email can be found under the blue Outlook icon on the student dashboard page.
Be sure to include your student ID number and the CRN number for your class. That information can also be found on your schedule.
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Student email help
How do I check my student email? / Setup student email
If you need help accessing your student email please contact Student Tech Support.
Stuhelpdesk@gwinnetttech.edu | 678-226-6407 | Tech Support desk on campus, hours and location
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When should I expect a reply?
When contacting your instructor by email, please allow 24 to 48 hours for a reply. They may reply sooner, but it can sometimes take that long. Plan accordingly, do not wait until the last minute to send them a message.
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What if they don't reply?
If, after waiting 24 to 48 hours, you are not getting a reply from your instructor, you may wish to reach out to them using any alternate contact information found on the Blackboard page for that course or in the course syllabus.
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Who else can help?
If, after waiting 24 to 48 hours, you are not getting a reply from your instructor, students can also contact the Program Director or Dean over that division. This information can be found in the Gwinnett Tech Student Catalog or in the Faculty & Staff Directory
Students may also wish to reach out to their enrollment advisor for assistance. Their contact information can be found on the Advisement Services page, enrollment advisors are listed by program of study.
Students can also reach out to Academic Affairs for help as well 678-226-6301
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Has my message been delivered?
If you want to check if your message to your instructor has been delivered or you need help setting up your email please contact Student Tech Support.
Stuhelpdesk@gwinnetttech.edu | 678-226-6407 | Tech Support desk on campus, hours and location.
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If you need tech support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Tech Support desk on campus, hours and location
Thank you
Student Tech Support
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.