How can I contact my instructor?


If you wish to contact your instructor you can find their email address on your schedule.

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Check your schedule

First follow these instructions to find your schedule.

https://www.gwinnetttech.edu/dashboard/

Click on the banner link from the dashboard Once you are logged in

Click on "student services & financial aid"

Click on "registration"

Click on "student detail schedule" or "student schedule by day and time"

Then look for the envelope icon to the right of your instructor’s name.

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You can right click on the envelope icon and select “copy email”.

You can then paste the address on the “To:” line in your student email.

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Use Outlook to send a message

Your student email can be found under the blue Outlook icon on the student dashboard page.

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Be sure to include your student ID number and the CRN number for your class. That information can also be found on your schedule.

Here is a video about how to email your instructor.

https://youtu.be/DUD3dJizBIw

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Student email help

If you need help accessing your student email please contact Student Tech Support.

Stuhelpdesk@gwinnetttech.edu | 678-226-6407 | Tech Support desk on campus, hours and location

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When should I expect a reply?

When contacting your instructor by email, please allow 24 to 48 hours for a reply. They may reply sooner, but it can sometimes take that long. Plan accordingly, do not wait until the last minute to send them a message.

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What if they don't reply?

If, after waiting 24 to 48 hours, you are not getting a reply from your instructor, you may wish to reach out to them using any alternate contact information found on the Blackboard page for that course or in the course syllabus.

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Who else can help?

If, after waiting 24 to 48 hours, you are not getting a reply from your instructor, students can also contact the Program Director or Dean over that division. This information can be found in the Gwinnett Tech Student Catalog or in the Faculty & Staff Directory

Students may also wish to reach out to their enrollment advisor for assistance. Their contact information can be found on the Advisement Services page, enrollment advisors are listed by program of study.

Students can also reach out to Academic Affairs for help as well 678-226-6301

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Has my message been delivered?

If you want to check if your message to your instructor has been delivered or you need help setting up your email please contact Student Tech Support.

Stuhelpdesk@gwinnetttech.edu | 678-226-6407 | Tech Support desk on campus, hours and location.

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If you need tech support with anything else please let us know.

You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.

Tech Support desk on campus, hours and location

Thank you

Student Tech Support

Stuhelpdesk@gwinnetttech.edu | 678-226-6407

https://gwinnetttech.edu/helpdesk

Frequently asked questions can also be found on our webpage.

https://gwinnetttech.sherpadesk.com/portal/