Can't access email Outlook, error 500 undefined or no license assigned

Update, 06/16/26 2:00 PM

A fix has been applied that should have resolved the Outlook error.

Try logging in after clearing the cache and rebooting

Students that were previously experiencing the error should try logging in to Outlook through the student dashboard now.

We recommend clear the browser cache and rebooting if you continue to have difficulty accessing Outlook

Use the right Browser and Device

You may need to clear the browser cache and reboot.

The fix should be applied for most students now.

Wait 24 hours and try again

Some students may need to wait until 6/17/26 for the fix to be applied to their account.

Students who continue to experience the error after trying these troubleshooting steps, should contact the Student IT help desk

Previous information about outage

The information below is now outdated

Some students have reported the following errors when trying to access their student email through Outlook

500:undefined or UserHasNoMailboxAndNoLicenseAssignedError

Students encountering these errors should send an email to stuhelpdesk@gwinnetttech.edu

Please include your:

1) Full Name

2) Student ID number

3) Screenshot of the error message OR Copy/Paste the error message text

4) Which semester you are currently enrolled in.

- Summer 2026

- Fall 2026

Tech Support is aware of the problem and we are working with our escalation team to resolve this issue as quickly as possible.

We do not have an exact time frame for when it will be resolved.

If you need tech support with anything else please let us know.

You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.

Thank you

Student Tech Support

Frequently asked questions can also be found on our webpage.