Contact Blackboard support for help with Blackboard
Contact Blackboard support for help with Blackboard using the Blackboard Support Helpdesk Request Form or email them directly blackboardsupport@gwinnetttech.edu
Use a supported device and a supported browser
If you are having trouble accessing part of Blackboard or getting an error message inside of blackboard, the first question Blackboard Support will ask you is what device and browser are you using? Using a non-supported browser or device will cause errors. This has always been true but more so since the Blackboard Ultra update in the Spring of 2025. Using Safari or Microsoft Edge will cause errors. Some links won't open, some pages won't display correctly. This is also true if you use a mobile device such as a phone, android tablet, iPad, or a Chromebook.
I am using a supported device and a supported browser
If you are using a supported device and a supported browser, but you are still getting blackboard errors, you will need to contact Blackboard Support and copy your instructor on the message.
blackboardsupport@gwinnetttech.edu
Email your instructor right away
You can find your instructor's email address on your schedule in banner.
Send them a message from your student email. Include your student ID number and the CRN number for the class. This information will also be listed on your schedule.
If you wish to contact my instructor you can find their email address on your schedule.
First follow these instructions to find your schedule.
- log in to the Gwinnett Tech Student Dashboard page with your Gwinnett Tech student email address and password
https://www.gwinnetttech.edu/dashboard/ - Select Ellucian Experience (Banner)
- You’ll need to re-enter your Gwinnett Tech student email address on the TCSG login
- Look for the My Classes card
Details about your course will be displayed here including:
- Course name
- meeting times
- meeting location
- and the course start and end date
Click the class name link for more.
More details about the class will be listed
Look for the envelope icon to the right of your instructor’s name.
You can right click on the envelope icon and select copy email.
You can then paste the address on the “To:” line in your student email.
Use Outlook to send a message
Your student email can be found under the blue Outlook icon on the student dashboard page.
Be sure to include your student ID number and the CRN number for your class. That information can also be found on your schedule.
Contact Blackboard Support
Contact Blackboard support for help with Blackboard using the Blackboard Support Helpdesk Request Form or email them directly blackboardsupport@gwinnetttech.edu
Click the Institution Page link on the upper left side of the Blackboard page, use the contact links in the Help and Resources section.
.
Use the Helpdesk Request Form
Please fill out the Helpdesk Request Form so that Blackboard support will have all the information they need to help you quickly. Helpdesk Request Form
or contact them by email blackboardsupport@gwinnetttech.edu or phone: 678-226-6682
Please include your name and student ID number when contacting blackboard support.
If you need Tech Support with anything else please let us know.
You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Tech Support desk on campus, hours and location.
Thank you
Student Tech Support
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.