If you are having trouble accessing a test, you have been logged out of Blackboard or Lockdown Browser while taking a test, or you lost your internet connection during a test, you will need to contact your instructor and request that they reset the test for you.
You should email your instructor right away when the problem occurs so you have documented you are trying to get assistance with the issue. The email will be timestamped.
Email your instructor right away
You can find your instructor's email address on your schedule in banner.
Send them a message from your student email. Include your student ID number and the CRN number for the class. This information will also be listed on your schedule.
Follow the instructions below.
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How can I contact my instructor?
If you wish to contact your instructor you can find their email address on your schedule.
First follow these instructions to find your schedule.
https://www.gwinnetttech.edu/dashboard/
Click on the banner link from the dashboard Once you are logged in
Click on "student services & financial aid"
Click on "registration"
Click on "student detail schedule" or "student schedule by day and time"
Then look for the envelope icon to the right of your instructor’s name.
You can right click on the envelope icon and select “copy email”.
You can then paste the address on the “To:” line in your student email.
Your student email can be found under the blue Outlook icon on the student dashboard page.
Be sure to include your student ID number and the CRN number for your class. That information can also be found on your schedule.
Here is a video about how to email your instructor.
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Don't miss a deadline
Don't miss a deadline for your test because of technical issues.
There are computer stations in the library on both campuses available for students. Ask the librarians which stations have Lockdown browser if your test requires it. Follow the link below for additional information about where Lockdown browser is available.
https://gtclibrary.libanswers.com/blackboard/faq/351954
If you are having trouble getting Lockdown Browser to work on your personal device you can use it in these locations so you don't miss your deadline.
If you need help installing Lockdown Browser please come to the Student Tech Support desk on campus.
678-226-6407 - Tech Support desk on campus, hours and location
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Contact Blackboard Support
You may also wish to contact Blackboard support for assistance.
Click the Institution Page link on the upper left side of the Blackboard page, use the contact links in the Help and Resources section.
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Use the Helpdesk Request Form
Please fill out the Helpdesk Request Form at the link below so that Blackboard support will have all the information they need to help you quickly.
Click for the Helpdesk Request Form
Go to the page below to submit a Blackboard help request and get answers to commonly asked questions:
https://gtclibrary.libanswers.com/blackboard
or use the contact info below
email blackboardsupport@gwinnetttech.edu
Telephone: 678-226-6682
Please include your name and student ID number when contacting blackboard support.
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Lockdown Browser Help from Respondus
For some issues with Lockdown browser you may need to submit a help request directly to Respondus.
Use the Submit a Ticket button on their support page. support.respondus.com
- Respondus has a Knowledge Base available from support.respondus.com.
Select the " Knowledge Base" link and then select "Respondus LockDown Browser" as the product.
If your problem is with a webcam, select " Respondus Monitor" as your product - If you're still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select Submit a Ticket. Provide detailed information about your problem and what steps you took to resolve it.
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You can send us a message, give us a call, or come see us in person in the front lobby in building 100 on the Lawrenceville campus.
Tech Support desk on campus, hours and location.
Thank you
Student Tech Support
Stuhelpdesk@gwinnetttech.edu | 678-226-6407
https://gwinnetttech.edu/helpdesk
Frequently asked questions can also be found on our webpage.