Student Help Desk

• Okta verify setup for new students or MFA resets, with screen shots
• Add OKTA Verify as an additional multifactor authentication method (with screenshots)
• How do I get to degree works?
• SharePoint error in Blackboard, can't access files
• Trouble accessing a test / lost connection during a test
• Who can help with payments, billing, and student account records? - Bursar
• ​Nelnet log in help, Multi-Factor Authentication (MFA) is required for Nelnet log in
• Which browsers are supported at Gwinnett Tech?
• Where can I get help with Blackboard?
• What is Multi-Factor Authentication (MFA) using Okta Verify? Why do I need it?
• iPhone MFA reset error, "Couldn’t verify your identity E0000001" No accounts added
• Tech Support desk on campus, hours and location
• Office of International Student Services
• Trouble accessing part of Blackboard, Blackboard error message
• Where can I get help with Financial Aid?
• How do I contact my enrollment advisor?
• I need a password reset for the Career Services page
• Student Information Change Form, update name and other information
• Where can I find answers to questions about Gwinnett Tech?
• Are there any jobs available with the Gwinnett Tech IT department?
• I had a name change and need help with my new student email address
• Adobe Creative Cloud access
• Help for Dual Enrollment students
• Student printing instructions / Uniflow warning email

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